The Case
The client’s problem stemmed from a reputation issue that they had noticed but did not resolve hoping it would die down with time. An ex-employee had been spreading false rumors about the organization on various portals related to the industry and this was slowly eroding the goodwill the company enjoyed. Potential employees walked away and, they later guessed, a few potential clients too. Our client had no idea until someone pointed it out to them. The posts were read in horror, duly noted and the company decided to wait it out. This was November 2009. A few token efforts were made to douse the flames but discontinued when they realized they were egging on the bloggers. An email began circulating saying blatant lies about the company.

In March 2010, an old customer pointed this out to them and they knew something had to be done. Legal notes were sent but the forum owner was neither legally liable nor could he violate the integrity of his website by deleting posts. The only option left to them was to take the bull by the horns and they were little equipped to do so.

This is when iridium Interactive was called in. Here is a snapshot of the things we did to build a stronger reputation

Listening:
iridium set up its monitoring tools starting with simple free ones like Google Alerts and free online monitoring tools along with our own social media monitoring system. We listed out in detail all the forums and websites where the company was being spoken about favorably as well as negatively and set about identifying influencers who really affected the online reputation of the company.

Responding:
As soon as we got a picture of the kind of things that were being spoken about, iridium swung into action and listed out appropriate responses for the same. We engaged clients and employees to promote a positive view of the company. where there were negative reviews, we stepped in and resolved people’s queries.  Our SEO machinery swung into action working to position relevant information on the first few pages of major search engines instead of the false rumors. We went a step further and created positive conversations on more credible communities.

Engaging:
iridium set up social media accounts to represent the company online. We dug into twitter and started slowly to interact with the influencers in their field. A facebook page served as a touchpoint for the employees of the company, slowly evolving as an extended platform to promote activities, updates and discussions.  The blog which we set up and maintained was a mix of industry news and company updates positioning the company as a thought leader and industry peer.

Within six months we noticed a remarkable change. The damaging reviews and emails subsided. The company’s sentiment index swung from red to green. A greater chunk of information about the company was positive and positioned in the initial pages of web results. At an industry conference they were recognized for what really mattered, their performance, and pulled in greater business. iridium’s efforts on the online reputation management program had worked. This is now an an integral part of the company’s work ethic. Never again will they ignore the multitude of voices that speak about them.

iridium Interactive is a pioneering company with over 10 years of experience in the field of internet marketing.  we have been in the ‘social media’ field from before the term existed.

Follow us on twitter and facebook to stay current with what is happening in the industry and how simple interventions can benefit you.

1. Increase awareness
2. Raise funding
3. Increase volunteering

In this post, we will focus on trying to using techniques we feel have worked for iridium’s clients and give you working principles of what you should concentrate on to raise awareness for your cause.

Increasing awareness

As social media continues to dominate internet timespend, it is but obvious that this is a channel you need to capitalize on and increase your reach at minimal cost. However, as NGOs occupy a major chunk of social media space it becomes necessary for you to not just differentiate but also have a much more interesting and involved approach towards social media engagement. Opening a facebook and a twitter account, pestering your network to like the page or to follow your twitter handle, although essential isn’t the be all end all of things. Here are three simple principles for you to follow:

The messaging:

Your product is as good as your message. Short or long, it must communicate something to your users, fans and viewers. Updates thus are the point where you either get shared or hidden or get your page unliked. Someone who likes your page would obviously be looking to learn more about your cause and you should try to keep your updates in line with this. Communicate what you want to but ensure that your tone is conversational and maintains the standard you have started with. Use a lot of videos and pictures which communicate your message directly with the minimum lag in understanding. Not only will your message get watched, read or viewed, it also has a higher likelihood of being shared which is what actually contributes to enhanced reach.

The engagement:

Speak to your fans. Let no comment/post go unreplied to. This helps build a rapport with your fans and can be a pleasant surprise to them when you speak to them in a friendly way. Without becoming intrusive, stay connected with your fans and engage them. Keep a cheerful tone and stay at it!

Social plugins:

Get a facebook like box, get a twibbon, get a youtube channel and spread the word. The more places that you garner social sharing, the more chances of you increasing your reach and spreading awareness to a greater demographic.

Follow iridium Interactive on twitter and facebook and stay current with the latest on social media and campaigns.

punni ki kahaniyan

Aide et Action-South Asia along with its Social Media Partner, iridium Interactive and Print partner, The Hindu launched Punni ki Kahaniyan, a Short Film series about Multi Culturalism at Ravindra Bharathi, Hyderabad on 26th October 2010. The initiative of Punni ki Kahaniyaan is aimed at fostering the values of multiculturalism and promoting cultural harmony in children by helping them understand other cultures through short films talking on these subjects. ‘Punni’ is the animated narrator of the ‘Punni Ki Kahaniyan’, that acts both as a narrator and observer in the Films.

iridium Interactive, as the Social Media Partner has been associated with Aide et Action right from conceptualizing the online branding of Punni to the launch of the film series. Tireless efforts have been put to bring in identity to Punni in the social media. Punni has been promoted in the Social Media circles by a wide range of activities on Facebook, Twitter, Blog, Twibbons, News Portals and a whole range of other Social Media initiatives.

Sriram Bharatam, CEO and Founder, iridiumInteractive and Sania Mirza at the launch event

The launch event comprised of an audience of over 1,200 enthusiastic children from over 30 schools in Hyderabad and they sure added a lot of enthusiasm to the proceedings! The enthusiasm of the children was palpable as they clapped and sang right from the prayer song till the end of the launch, adding immense zest and energy to the proceedings. The screening was preceded by messages of multiculturalism to the children by Ravi Pratap Singh, Regional Director, AEAI South Asia, P. Ranga Reddy, Regional General Manager, The Hindu, Rajiva Wijesinha, MP from Sri Lanka and Ganesh Devi, Educationist. All the Speakers drove across the point of multi culturalism in their own ways. While Ravi Pratap Singh narrated his childhood experiences, Rajiva Wijesinha amazingly compared multi culturalism with a bouquet of flowers. He said “The bouquet looks good because of many flowers, but what makes the bouquet beautiful is that the flowers are of many colors”, thereby driving home the need to recognize ethnic diversity.

What followed later was the screening of the first film in the series of Punni Ki Kahaniyan which was cheered by the children amidst loud whistles and claps. Post the screening Sania Mirza, the Indian Tennis Star talked on how Sports does not recognize differences in language, religion or color. She added that she is humbled by the fact that she gets to play for the Nation and that she wishes that every child gets to serve the Nation in their own way.

Sriram Bharatam of iridium Interactive narrated a very interesting story that stressed on the need for children to look beyond their boundaries and actively explore new things. His story drove home the morals of Cultural acceptance, shunning the herd mentality and realize their true potential. His account of his childhood experiences helped children connect with him. RP Patnaik, music director, also echoed the same sentiments and sang ‘Saare jahan se achcha’ which the children happily participated in.

Saniz Mirza, Sriram Bharatam and RP Patnaik presented accolades to the children who were the cast of Punni Ki Kahaniyan.

Follow iridium Interactive on twitter and facebook and stay current with the latest on social media and campaigns.

Aide et Action [South Asia], an organization working to empower people by providing quality education to all, has launched an initiative called Punni Ki Kahaniyan, a series of short films that uses the voice of a young girl to tell children stories built around the values of multiculturalism, communal harmony and education. The first of the series, an 18 minute film, shows children the bright side of cultural harmony and the pitfalls of ragging, bullying and racism. By showcasing the varied cultures that represent India through the eyes of schoolchildren, the film is a teaching aid that also opens the eyes of adults to the fact that we are one people and that a herd mentality that propagates racism and divide is to be shunned.

Support Punni through social media!

Aide et Action South Asia has partnered with iridium Interactive as a Social Media partner to create Awareness and Buzz for Punni Ki Kahaniyan and reach out to students, teachers, parents and the society at large. The objective is to start a strong movement that promotes cultural harmony through social understanding and integration. iridium Interactive is promoting and connecting with all the stakeholders using the social platforms like facebook,  twitter, youtube, vimeo etc., to promote the film and supporting Aide et Action South Asia to take the message to millions of school children across India.

You can aid this mission by:

1. sharing the movie and/or showcasing it in your neighboring school

2. demonstrate your support  on facebook and take this initiative to parents and educators, the key influencers of young children

3. actively sharing your ideas on how to increase the impact of this initiative

On 26^th October 2010, Punni ki Kahaniyan is formally launched at Ravindra Bharathi, Hyderabad with 1000 children representing 35 odd schools who will watch this movie and, we hope, learn the importance of unity. Sania Mirza, ace tennis player, is an enthusiastic supporter who is attending the launch of this event. Ravi Pratap Singh, Regional Director-Aide et Action South Asia, Sriram Bharatam, CEO and Founder at iridium Interactive and Ranga Reddy, RM-The Hindu would also be part of this event. Our endeavour is to reach out and promote this movie to as many children as possible and along the way, sensitise the general public so that they too imbibe these values and create an ecosystem that shuns regressive beliefs and promotes unity.

So come, join Punni as she takes the lead and tells children value driven stories that will make them better people.

Punni has been covered by The HIndu in today’s newspaper. Click here to read the full article. The Hindu is an official media partner in A.P for Punni Ki Kahaniyan. You can reach Punni on her facebook page and on her twitter account

For further details contact:
Mohammed Salahuddin
salaudin.m at iridiuminteractive dot com
+919989234334

Follow iridium Interactive on twitter and facebook and stay current with the latest on social media and campaigns.

Over the course of the past few weeks, we’ve been monitoring several blogs, Indian as well as from across the globe,  to understand the commenting trends and almost everywhere we have come across this phenomenon. It seems that now, with the advent of so many social media platforms, there are a hundred different avenues through which blogs are commented on and discussed, including the blog. A simple tweet on twitter like ‘Read interesting post about wordpress 3.0 by *** and totally disagree’ can trigger a conversation on twitter rather than on the blog. If the blogger would like to be part of this conversation, it becomes her job to track where her story is being shared and discussed and get there as fast as possible with her reasons and opinions to continue the conversation. For instance, this blogpost may be retweeted by 10 different people on twitter, each marking the tweet with his/her thought [which takes the place of the comment] along with the url. In this scenario, it might simply be a better solution to add to the comments box a continuously updating list of mentions on the social web thus allowing you to connect with those who have thoughts about your ideas on their platform rather than bringing them to your blog and expecting them to drop a comment. So if the lack of comments is really getting you down, hang in there! Someone, somewhere is tweeting about you. You just need to find them and engage!

Follow us on @iridiuminter or catch us up on facebook and we’ll keep you posted about more such news.

On 23rd of September, nearly 80 developers, students, company reps and enthusiasts walked into Hotel Golkonda for the first ever Facebook Developer Garage to be held in Hyderabad, the home of Facebook in India. Organized by iridium the event is being hosted for the first time in Hyderabad after succesfully being conducted in a number of cities all over the world. The entire objective of the Garage was to showcase the facebook open graph api from a development perspective so that people can build custom applications and tools and leverage the humongous reach of facebook to reap benefits through the internet.

Siddharth from iridiumInteractive

The event was kickstarted by Siddharth of iridium who introduced the event and described his experiences with using the social internet we access everyday and how the whole concept of facebook makes the world a much more connected place. The key speakers at the event were David Recordon and Jonathan Gray who spoke about the facebook open graph, social plugins and the open source platforms facebook uses.

David’s talk was centered on how the open graph api had evolved and how it made the whole aspect of developing applications for facebook a much easier experience. He described how every object in the social graph has a unique id which allows a developer to easily fetch data associated with that object. It was quite exciting to know the evolution of all these fantastic tools which start-as David simply put it- as hacks. So if you can picture a bunch of developers sitting for 12 hours straight at their laptops and competing with each other to solve a problem or come up with something new which then they all develop into an idea like the graph api, you’d understand this better.

David from facebook

Jonathan spoke about the open source platforms used and contributed to by facebook. Facebook was developed based on open source softwares and offers developers the chance to use the platform with their knowledge of these same open source technologies. Calling himself someone who really believed in open source technology he injected a lot of energy in the audience sharing his experience of developing using the platform.

The break was followed by the application presentation segments. Hasan Khan, a budding entrepreneur from Hyderabad showcased an application he and his associates had developed based on the FIFA world cup. Their application which allowed users to track their team’s progress,  taunt opponents, and ‘dislike’ [yep, the feature we've all been asking facebook for] something if they didn’t like it showed the zeal with which Hyderabadi developers who are aware of this platform are adopting it. He described his experience with working on the platform and the avriious routes he adopted for monetization.  He spoke about several challenges he faced, one of which was the cost of hosting facebook applications which pretty much nullified the profits any small application made. This led to a lively debate about how much more facebook needed to do to help the development community.

Next up was Mohak Gupta, a student from IIIT who showcased his idea for an application that would help users follow updates on a priority basis and news items from different sources. Still under development, he was building this platform as part of his Masters course project. His work was much appreciated and several pats on the back told him he was going in the right direction.

Ending with an open house discussion the gathering of people showed enormous enthusiasm in finding our more about the graph api and how they could use it better. They questioned the facebook team on a variety of topics and privacy-the bane of facebook for the past few months-was given just a nominal mention. One can almost imagine Mark Zuckerberg smiling and thinking it was a very good idea to base the facebook office in Hyderabad!

The event was managed by iridium Interactive and we are looking to create an online+offline community of facebook developers who meetup, learn and grow their business through this exciting new platform!

If you are an application developer [mobile, social or web] do follow our blog to know of how we can partner to build great applications with mass appeal. Drop a line on our facebook or twitter profiles and lets talk.

“It is our nature to be social”

Last week as I spoke at the NASSCOM Emerge Friday 2.0 and while sharing my experience on the Causeaneffect.org NGO initiative, it dawned onto me that social media has always been around, only its importance has accentuated in the last few years. Attending conferences all over the world and presenting the case of social media and the experiences of iridium Interactive, it was pretty apparent that social media has no barriers across countries, it is a unified digital revolution that has been transforming our lives, only under different names since more than a decade. How has it changed our lives has not been introspected yet.

Here are the some of the reasons how social media has changed our lives and why we should make the most of it.

1.       It has made us more social, we know a lot more people than we would a few years back.

2.       Larger networks- college friends, school friends, people we meet at social occasions, relatives, and friends met though friends, this used to be our typical networks, social media has exponentially increased our networks.

3.       More vocal about your thoughts- Forums, blogs, tweets, status updates are allowing us to speak our mind, wondered why? Because we know we will be heard by some or many.

4.       Enhances PR skills- you do not have to take PR lessons to talk to people on social media.

5.       Converse with like minded people on these social networks.

6.       Get in touch with thought leaders, influencers and even people who inspire you.

7.       Reconnects with old connections- People you have lost in touch with since a decade can be traced from any corner of the world (provided they are on these networks themselves) on the wide world of social media.

8.       Your virtual network is always ready to help. All it takes is to put forward a question and there you will have experts recommending the best to you.

9.       Ease of companies to get in touch with their consumers and vis a vis.

10.   Looking for a job or looking to hire someone, your professional network helps you find the best fit.

Social media brings out the extrovert you. All that matters in social media is your network, communities, connections and finally your discussions with them. Social media has reduced distances both for individuals and companies.

Have you seen a change in your social profile by social media, do post what you have gained from social media.

Follow us on @iridiuminter or my personal twitter @sbharatam.

Image Source-Rosaura Ochoa from Flickr

Social Media Policy or the policy that keeps employees within boundaries is much needed for any company who wants to control its social media endeavours.

iridium Interactive has come up with its own Social Media Policy that will aid their clients and their own social media activities. Our intent was to keep it as simple as possible and not confuse our social media representatives with complicated legal jargons. Absorb this and become ready for social media. Also read the social media etiquette blog as it is closely related to this policy.

Iridium’s Social Media Policy Compliance:

Social media is a loose term for widely used social networking platforms like Facebook, twitter, Linkedin, blogs and other public forums. We believe as a business, Social Media can substantially boost our company’s development, performance and services. In our endeavor to utilize the inherent benefits social media has to offer, these are the official guidelines that have to be adhered to while using social media solely for business purposes.

These guidelines apply to those who are actively or indirectly participating and contributing to the company social media activities. Social Media being vast but traceable, it is important that some amount of training will be provided for social media compliance. Dynamic as the social media sphere is these guidelines will also be evolving as new tools surface, keep a continuous track and stay upto date with these changes.

Strict that these guidelines may seem, this is solely for the purpose to participate in a responsible manner while safeguarding our company’s reputation and be in line with the unsaid social media laws.

Guidelines:

• Create a Balance- Yes we are giving you access to the social networks in office like Facebook, LinkedIn, Twitter, and YouTube. It is your responsibility to make a balance between work and socializing, unless it is for your company. Your work commitments come before your personal online activities.
• Permanancy- Posts, comments, tweets all become permanent once you have published it. Think a lot before publishing any content on behalf of the company.
• Professional Profile- remember to identify yourself as a company employee and the post you hold, this will provide transparency to our company and you, which will be duly noted in the social media ecosystem. This is how you would portray yourself in to your clients and coworkers.
• Although you are representing the company, social media activities involves your own discretion and thoughts. Make this very clear!!
• End Credits: Give credit and source to any information taken from external sites and photographs used. It is important to acknowledge others hard work and borrowing without intimation is like stealing.
• Politically correct: Sensitive topics related to any caste, creed, religion or political group should be avoided.
• Rise Above the Noise: If someone is making rude comments on your blog or other social networks do not engage into a row over the matter. Instead listen to what they have to say and politely respond back.
• Confidentiality- restrain from giving away any confidential information. So take a smart stance and protect your company’s privacy policy.
• Competitors- Do not be harsh about them at any point in any social network . Be politically correct and stick to facts and figures with enough reliable sources.
• Courtesy- Be polite, do not engage in any arguments with any reader. Rude comments to be handled diplomatically.
• Made a mistake- Permanency may be one big disadvantage of social media admitting to a mistake and making the change will improve credibility.
• Second opinions- get the posts checked by your supervisor/employer before publishing.
• Personal Blogs- If you have your own blog and you do mention where you work, mandatory to include a disclaimer stating “Posting on this blog are strictly my own and do not contain/represent iridium Interactive’s opnions.

Image Source: Intersection Consulting from Flickr.

Follow us on @iridiuminter or my personal twitter @sbharatam.

social media for NGOs

Organizations need a variety of online supporters. They need customers who buy their products, evangelists who promote their brand, mavens who add intellectual value, their own employees who speak out and increase the goodwill towards the brand and a silent audience of undecided’s who fall in none of these categories. Large organizations are blessed with followers and fans instantly. Their timelines and fan pages are bombarded with complaints, compliments and a lot of spam. Small organizations need to work harder and smarter to achieve their social media objectives. But what about NGOs? How does one leverage social media for NGOs?

Traditionally, a commercial enterprise like, say, Starbucks would look at engaging with its customers and looking to improve their overall experience at their outlets. NGOs on the other hand have the unenviable task of converting their followers and fans into donators or volunteers. No value offered besides educating a girl in Zaire or feeding a family in Cambodia. Listed below are a few steps which we @iridiuminter think can help you meet your social media goals. But before you start, a word of advice. Do go through our previous posts about building your social media presence. You need a certain stand with your number of online connections and quality of tweets/posts/links before you attempt these. Running any of these ideas with a fan page of 6 and a twitter timeline of 50 isn’t going to get you anywhere close to your goals. If you are serious about using social media for your NGO, be patient and be prepared.

#1 Build your audience

Your potential supporters are scattered all over the internet. Twitter, Linkedin, Facebook all have a plethora of individuals who could be of extreme value to you. You could drill down and find networking sites catering to niche audiences and create strategies to engage them. Mind, the word “engage” in the social world means not to bombard but to politely involve followers and followees into conversations they are interested in. You are involving yourselves in a conversation so be nice and keep at it. Post interesting stuff on your blog, related to your mission, and see how you can keep this relevant to the world in general. Keep your tone positive if you can, gritty if you must and cynical never. Be consistent, be patient and your audience WILL grow.

#2 Connect with Influencers

Influencers are those people who figure on thousands maybe millions of lists and whose words and actions have the highest chance of being replicated by others. Now, connecting with them is a bit like getting to hang out with the cool gang in school. Your NGO thus needs to be at a certain social media standing (x no. of followers, fantastic blog, gazillion fans etc) before you approach them and involve them in your conversations. You should, obviously, be doing great work in your field. Engage them again and work towards building a relationship where you could count on them to help you socially. Approach them with a plan where they could tangibly help you, hope they agree and then hold on to your seat as you see your campaign take off. Continue engaging.

#3 Innovate

If you have that respectable presence on the social media sphere and are connected to several influencers, it is time to innovate. As part of your NGOs social media efforts you could : Create contests if you can offer something exciting, start a donation countdown with a real time view to donors as to where their money is being spent, start a donor marathon with your influencers pledging to support you with x amount of money or resource or commodity, anything in fact. You never know what may click. And continue engaging.

#4 Tell a Story

All great, big or small mission work starts and ends with a story. No matter how much we overdose on technology, humans remain humans. We feel connected with a story. Social networking sites offer you a perfect place to connect with humans who could be interested in stories such as yours.There is a 3 x higher probability to be accepted as part of the social community, engage and influence your audience, when you share authentic, real-time stories with them. You will be surprised when you see who begins to rally behind your NGO and how quickly you can expand your mission reach. So stay real and tell stories just as they happen.

This process and the ideas mentioned are definitely not exhaustive. What thoughts do you have for NGOs trying to use social media?

Image source: UNHCR on flickr
Follow us on @iridiuminter or my personal twitter @sbharatam.